RIGHT TO RETRACT
1. When does the Consumer have a right of withdrawal?
Any Consumer has a right of withdrawal, in accordance with article VI. 47 of the Code of Economic Law, provided that the following conditions are met. In accordance with this right of withdrawal, the Consumer has the right to decide to renounce the purchase within fourteen (14) days from the day following delivery of the product. The Consumer is not required to pay any fine or compensation, nor should he justify his decision to make use of his right of withdrawal. Redclear, however, appreciates receiving feedback from you in order to improve our services.
If the Consumer makes valid use of his right of withdrawal, Redclear will reimburse the Consumer promptly, and certainly within fourteen (14) calendar days. Redclear will refund to the same bank account as the one from which it received the initial payment, unless the Consumer has expressly decided otherwise. In any case, no fee will be charged for the reimbursement.
Warning ! If the Consumer has chosen a delivery method that differs from the cheapest standard method, these additional delivery costs will not be reimbursed.
The Consumer does not have the right to renounce his purchase in the following cases:
- service contracts after the service has been fully performed if the performance has started with the express prior consent of the consumer, who has also acknowledged that he will lose his right of withdrawal once the contract has been fully performed by the consumer business (Article VI.53.1 ° Code of Economic Law);
- the supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the company and likely to occur during the withdrawal period (Article VI.53.2 ° Code of economic law);
- the supply of goods made to the consumer’s specifications or clearly personalized (Article VI.53.3 ° Code of economic law);
- the supply of goods liable to deteriorate or expire rapidly (Article VI.53.4 ° Code of economic law);
- the supply of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer after delivery (Article VI.53.5 ° Code of economic law);
- the supply of goods which, after having been delivered, and by their nature, are inseparably mixed with other articles (Article VI.53.6 ° Code of Economic Law);
- the supply of digital content not supplied on a tangible medium if the execution has started with the express prior consent of the consumer, who has also acknowledged that he will thus lose his right of withdrawal (Article VI.53.13 ° Code of Law economic).
2. How to exercise this right of withdrawal correctly?
The Consumer who wishes to invoke his right of withdrawal must always communicate it to Redclear expressly and without any ambiguity, and must be in writing. This communication must take place within fourteen (14) calendar days from:
- from the day of (physical) receipt of the products (in the event of a sales contract)
- from the day of conclusion of the contract (in the case of a service contract)
It is up to the Consumer to prove that he can rely on his right of withdrawal. He will have to communicate to Redclear, in a clear manner, the following information:
- Mention of the following three dates: date of the order, date of receipt and date on which the right of withdrawal is invoked;
- Name and address of the Consumer;
- Signature of the Consumer.
After having brought his decision to the attention of Redclear, the Consumer must promptly return the goods to it, within fourteen (14) calendar days of the communication. This return shipment must be sent via a recognized carrier. The return of an order is in all cases at the expense and risk of the Consumer. Redclear reserves the right to suspend the refund as long as no proof of the return has been provided by the Consumer.
The Buyer is responsible for the decrease in value of the goods resulting from their handling if this goes beyond what is necessary to determine their nature, characteristics and functioning. Redclear is entitled to take this decrease in value into account proportionately when reimbursing.
An abusive use of the right of withdrawal is established by the Consumer, when he does not meet the conditions prescribed above. In this case, the products will be returned to the Consumer, for his own account and at his own risk. Redclear undertakes to clearly communicate the reasons for the return to the Consumer.
MODEL WITHDRAWAL FORM
The purpose of this model form is to make it easier for you to exercise your right of withdrawal. Keep in mind that it is not always possible to retract and that as the buyer, you remain responsible for any substantial depreciation that would be made to the products. Please therefore only complete and return this form if you wish to withdraw from the contract.
To the attention of :
SDI Consulting srl (cf. “SDIC”)
Rue des Palais, 33 box G7
1030 Brussels
BELGIUM
Company number (VAT-BE) 0465.688.486
Consumer contact details (hereinafter “I”):
Last name and first name : ………………………………………. ……………………………………
Street / Number : ………………………………………. ……………………………………….
Municipality: ………………………………………… …………………………………………
I / We (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the sale of the property (*) / for the provision of the service (*) below:
………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………
These goods and / or services were ordered on …….. / …….. / 20 …….., and received on …….. / …….. / 20 ……..
I declare that I have completed this form completely and sincerely.
Signature of consumer (s) (**) Date: …….. / …….. / 20 ……..
(*) Delete the unnecessary mention. (**) Only if this form is notified on paper.